Shipping & Delivery Policy

Vteg Solid Wood strives to provide a smooth and efficient delivery and installation experience for all customers.

Wooden Blinds
Delivery is available throughout Malaysia.

  • West Malaysia: Delivery fee is approximately RM25-RM30 per item.
  • East Malaysia: Please contact customer service for delivery pricing.

Customers may also choose Lalamove delivery or self-pickup. For further details, please consult customer service.

Tables
Delivery is mainly available in Klang Valley & Kuala Lumpur (Wilayah Persekutuan), Melaka, and Johor.
For deliveries to other states, customers may consult customer service. Available delivery options include:

  • Our own transport (with installation)
  • GDEX courier service (without installation; guidance video will be provided)
  • Lalamove (with installation)

Delivery fees will be borne by the customer.

Estimated Delivery Period

Wooden Blinds

  • Lalamove or self-pickup: Same-day delivery
  • Courier service: Typically 3-6 business days


Please note that delivery may be slightly delayed during major public holidays such as Chinese New Year, Hari Raya, or Deepavali, depending on courier company scheduling.

Tables

  • Tables are usually delivered on the same day.
  • If shipped via a logistics company, delivery typically takes 3-6 business days.

Furniture Delivery Requirements

Before placing an order, customers must ensure that the product can pass through doorways, elevators, and stairwells at the delivery location. Customers may consult customer service for delivery details and provide a QR code to ensure smooth logistics. If delivery is delayed within reasonable circumstances (such as truck breakdowns, traffic congestion, or other unforeseen issues), VTEG reserves the right to reschedule or postpone the delivery, and customers are kindly asked for their understanding.

Failed Delivery Handling

If delivery fails or is temporarily cancelled 1-3 days prior to the scheduled delivery date due to:

  • access restrictions at the delivery address, or
  • no recipient available to sign for the package,

a secondary delivery fee may apply, which will be borne by the customer.

Damaged or Missing Parts

If you discover any damage or missing parts upon receiving your order, please contact us within 48 hours of delivery and provide photos for verification. We will assist in arranging a replacement or repair.

If any issues arise within one week after delivery, you may also contact customer service for consultation. Please provide photos and videos as evidence to facilitate the process.