Orders & Payments

After placing your order, you will receive a confirmation email within three (3) business days (excluding weekends and public holidays). Our customer service team will also contact you via WhatsApp (+60 11-2095 6130) to confirm the order details, delivery schedule, and any necessary arrangements.

Order Cancellation

Once an order has been placed and confirmed, it cannot be cancelled. As many of our products require preparation or production shortly after the order is received, we are unable to accommodate cancellation requests after the order has been submitted. Customers are advised to review all order details carefully before completing their purchase.

Delivery Date Changes

Temporary order cancellations are not permitted. However, customers may request to change their delivery date at least three (3) to five (5) days before the scheduled delivery. Rescheduled deliveries must take place within one (1) month of the original delivery date. In the event of unforeseen circumstances, customers are advised to contact our customer service team promptly to discuss possible arrangements.

Payment Methods

We accept the following payment methods:

  • Credit cards (excluding American Express)
  • Bank debit cards
  • Online bank transfers
  • Cash payments (available only for walk-in customers or when meeting the Vteg team in person)

Payment Processing

Full payment or required deposits are processed at the time the order is placed.

Balance Payment

Any remaining balance must be settled one (1) to three (3) days prior to shipment. If the customer chooses not to make payment via a credit card merchant, the balance may be collected upon delivery of the order.

Installment Payment Options

Installment payment plans with 0% interest for three (3) to six (6) months are available through selected banks. Participating banks currently include Aeon, AmBank, RHB Bank, Affin Bank, HSBC, Standard Chartered, UOB Bank, OCBC Bank, Alliance Bank, and Public Bank.