Privacy Policy

Vteg Solid Wood (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain personal information necessary to process your purchase and improve our services. This may include personal identification information such as your name, email address, phone number, billing address, and shipping address. We may also collect order-related information, including the products purchased, order history, and payment confirmation details. In addition, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited on our website, and the time and date of your visits. This information helps us process orders, provide customer support, and improve the overall functionality and user experience of our website.

2. Why We Collect Your Data

We collect and use your personal information for several purposes related to operating our business and providing our services. This includes processing and fulfilling orders, such as processing payments, arranging delivery of furniture, and providing order confirmations and updates. We may also use your information to communicate with you, including responding to inquiries, providing customer support, and sending important notifications regarding your orders. In addition, we use certain information to improve our services by understanding how visitors use our website, improving website functionality and user experience, and developing new products or services. With your consent, we may also send promotional emails or updates about new products, offers, or promotions. You may unsubscribe from marketing communications at any time.

3. Customer Feedback and Marketing Use

By submitting reviews, testimonials, feedback, photos, or other content to VTEG Solid Wood through our website, social media, or other communication channels, you grant us permission to use, reproduce, and display such content for marketing, promotional, and business purposes.

This may include the use of customer feedback, testimonials, or images in our website content, social media posts, advertisements, or other promotional materials. When used, we will generally avoid displaying sensitive personal information and may use only your first name, initials, or general location unless additional permission is obtained.

If you would prefer that your feedback or content not be used for marketing purposes, you may contact us and we will make reasonable efforts to remove it where possible.

4. Payment Security

We take payment security seriously.

All payment transactions are processed through secure third-party payment providers. We do not store or have access to your full credit card information.

Payment processing is handled through secure systems that use encryption and security protocols to protect your financial data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us remember your preferences, keep items in your shopping cart, analyze website traffic and improve website functionality.

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Third-Party Services

We may use trusted third-party services to operate our website and business operations.

These may include:

  • Website hosting platforms such as Shopify
  • Payment processing providers
  • Shipping and logistics providers
  • Email marketing platforms
  • Website analytics tools


These third-party providers only receive the information necessary to perform their services and are required to protect your data.

We are not responsible for the privacy practices of external websites linked on our Site.

7. Data Sharing

We do not sell or rent your personal information to third parties.

Your information may only be shared when necessary to process payments, deliver your order, comply with legal obligations, protect our rights or prevent fraud.

8. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

You may request to access the personal information we hold about you to correct inaccurate information or request deletion of your data (where legally permitted).

To make such requests, please contact us using the contact details below.

10. Updates to This Privacy Policy

We may update our Privacy Policy and Terms & Conditions from time to time to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on the website with a revised effective date.

The revised policies will apply from the stated effective date. Continued use of the website after the effective date constitutes acceptance of the updated Privacy Policy and Terms & Conditions.

Orders placed prior to the effective date of any updates will generally remain subject to the policies and terms in effect at the time the order was made, unless the updated policies are required to comply with applicable laws or regulations.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: vtegsolidwoodfurniture@gmail.com
WhatsApp: +60 11-2095 6130

Company: VTEG Solid Wood