1. Warranty Policy

All VTEG Solid Wood’s tables come with a 2-years warranty, effective from the date of delivery. This warranty covers either the replacement of the table with a new one or the repair of the existing table, determined on a case-by-case basis. Please note that only one exchange is allowed during the warranty period.

This warranty does not cover the following:

• Furniture that has been reupholstered or repaired by any party other than VTEG Solid Wood or its authorised third parties.
• Scratches or damage that occurs during regular use of the product.
• Minor cracks or slight colour changes due to the ageing of natural solid wood.
• Damage to solid wood pieces due to misuse or improper care, such as exposure to
  direct sunlight or humidity fluctuations.
• Minor bending of the wood due to temperature and humidity variations.
• Replacement of non-defective components within the furniture. For example, if you
  purchase a piece of furniture with multiple components and only one is defective,
  only the defective component will be replaced.
• Furniture purchased from resellers who are not VTEG’s authorised retailers.

 

2. Replacement and Repair Policy

All products and deposits are non-refundable. However, VTEG’s Solid Wood Tables can be exchanged within 30 days if there are any product defects. Defects must be reported within 7 days upon product’s delivery, after this period, the product will be considered as defect free. This ensures that any issues are addressed in a timely manner, maintaining the integrity of our products and services.

To qualify for a replacement, you must provide evidence of the defects and communicate with our customer service team. Upon receipt of the provided evidence, we will fully examine it to determine if the defect qualifies for a replacement or repair, and guide you through the following procedures.

Please be aware that any defects caused by the client, such as scratches or other damages, are not covered under our replacement and repair policy. If you notice any scratches or damage caused during daily use of the table, we are pleased to offer our exclusive re-sanding and re-varnishing services for all VTEG’s Solid Wood tables at an additional cost.

 

3. Shipping Policy